Returns Policy

At THE NEW YOU we value your satisfaction and want to ensure that you are completely happy with your purchase. If for any reason you are not completely satisfied with your order we offer a 30-day refund and returns policy from the date of receipt. Please review the following guidelines for a smooth and hassle-free return process.

Initiating a Return

Contact us using the Contact form on our website within 14 days of receiving your order to initiate the return process. Provide your order number, the item(s) you wish to return, and the reason for the return. Items sent to us without first requesting a return will not be accepted.

Return Instructions

Once your return request is approved, we will provide you with detailed instructions on how to return the item. Please carefully follow the provided instructions to ensure that your return is processed smoothly.

Refund Process

Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

Eligibility

To be eligible for a return, the item must be in its original condition, unused and in the original packaging. Some items such as perishable goods, personalized products and downloadable items may not be eligible for returns. Please check the product description for any specific return exclusions.

Upon receiving your order confirmation email, please contact us as soon as possible using the Contact form if you notice that any items are not as expected. Unfortunately, we are unable to refund misselected items that were raised to us after your order has been shipped.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us using the Contact form on our website. The return shipping costs will be the responsibility of the customer. Exchange availability may vary based on product availability - please await confirmation from THE NEW YOU team first before proceeding with any returns.

Damaged, Defective or Incorrect Items

If the incorrect item arrives, or arrives damaged or defective, please contact us as soon as possible after receiving the item. Please include a photo of the damaged or defective areas. We will arrange for a replacement or refund, including return shipping costs if applicable.

If you have any questions or concerns regarding our Returns Policy, please contact us using the Contact form or emailing us at sales@thenewyou.co.